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FAQ

Questions, answered.

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Fit and sizing
How do I find my size?

Use the Fit Finder: three measurements at home and it gives you your ring, cage and length. If you already know your numbers, enter them directly when you configure.

I'm between two sizes

The Fit Finder rounds the ring up. A ring that is slightly large is comfortable, one that is too small is not.

What if it doesn't fit?

Our Fit Guarantee covers one free remake of the ring or the cage in a new size, within 30 days of delivery.

Wearing and care
Is it comfortable for long wear?

It is designed for it: wide flat ribbons, rounded inner edges, small openings and a ring shaped to follow the body. Start with short sessions and build up.

How do I clean it?

Warm water and mild soap, rinse and let it dry. The sealed surface doesn't hold on to dirt.

Will the colour fade?

No. It is dyed through, not painted, so a scratch shows the same colour underneath.

Is it safe?

Remove it straight away if you feel pain, numbness, swelling or a change of colour. Always keep a key within reach.

Orders and delivery
How long does it take?

Each piece is printed for you. It ships within 7 to 10 working days, then 1 to 3 days in transit in Europe.

What does shipping cost?

€9.95 in Europe, €14.95 to the United States and €19.95 to most other countries. See the shipping policy for details.

Can I return it?

Because every set is made to your measurements, standard returns don't apply. Our Fit Guarantee covers sizing, and you can cancel free of charge before production starts. See the returns policy.

Will I pay customs?

Not within the EU. Outside the EU, import duties and taxes may be charged on delivery.

Discretion
What does the package look like?

A plain box with no brand imagery and no description of the contents.

What do you do with my measurements?

They are only used to make, and if needed remake, your parts. Never for marketing.